We offer a flat rate of $10.00 for all standard shipping within Australia.

Orders are dispatched from our Melbourne warehouse using Australia Post.

Standard shipping orders are dispatched within 48 hours (Monday-Friday, except public holidays). Orders will arrive 2-5 business days after dispatch.

Please note shipments to remote areas may take an additional 1-3 business days.

Bean Alliance Group,

25 Kurnai Ave, VIC 3073

Store Pick Up available Mon to Fri 8:30 a.m to 4:45 p.m. Mon to Friday (except Public Holidays)

Products are wrapped with Geami WrapPak, a climate neutral, recyclable diecut kraft paper sourced from Forest Stewardship Council (FSC) certified suppliers. Click here to learn more.

Products are then placed in a cardboard carton, made partially from recycled paper, to protect the goods from damage in transit.

You can lodge a query by contacting Australia Post.

Contact information for Australia Post is on the link below:

https://auspost.com.au/help-and-support

On rare occasions, Australia post may lose or misdirect your order in transit.

If Australia Post informs you that your order is lost, please contact us.

You can lodge a query by contacting Australia Post.

Contact information for Australia Post is on the link below:

https://auspost.com.au/help-and-support

On rare occasions, Australia post may lose or misdirect your order in transit.

If Australia Post informs you that your order is lost, please contact us.

We try our best to package your goods so they are protected in transit however, if your parcel does arrive damaged, please contact our friendly Customer Service team on (03) 9474 5555 or shop@montecoffee.com.au for a replacement.

MANAGING SUBSCRIPTIONS

To manage your subscriptions, log in to your account from the front of the store.

Once you login, click on Manage Subscriptions

You can edit orders and change frequency, address, payment options etc.

For more information:

https://support.rechargepayments.com/hc/en-us/articles/1500000514041-Instructions-for-your-customers

Since 2019, your local coffee roaster at Bean Alliance Roastery has been careful to maintain costs to ensure the price to you has remained stable and we’re very proud of this fact. During the past few months, there has been much discussion in our industry both locally and globally about compounding ‘events’ resulting in a necessity to reconsider both cost and procurement (our end) and published pricing (your end).

Co-ops & suppliers in Brazil, Columbia, Vietnam, and other coffee-producing countries have experienced extreme weather causing a reduced coffee crop yield. Coupled with El Nina, coffee producers are expecting more bad weather compounding in further reduced supply of beans. It is expected the impact will affect crops well into 2023.

Moving Forward, to recover these increases, we are kindly advising you, our valued Bean Alliance Roastery customer, that product and services price rise will be implemented Friday 21st January 2022,  with our site reflecting the newly amended price increase.

Thank you for your continued support of your local coffee roaster and our farmers over the last 2 years. Whilst we continue to live during these challenging times, we are extremely grateful for your loyalty which we value so deeply here at Bean Alliance Roastery Store. As we continue to pledge our commitment to roasting & delivering your favourite coffee, tea, chocolate and milk brands both Fairtrade & Australian organic certified and Swiss Water method Certified. #ethicalroaster

Sign up to subscribe to email updates and promos and receive 10% one off discount for purchases $50 and over. A promo code will be sent to your email used to subscribe which can be used at check out for 10% off your order.

Discount excludes: Gift cards, apparel, equipment, subscriptions and milk.

Unfortunately, coffee packaging cannot be recycled due to the foil lining that is necessary to keep the coffee fresh.

However, we are looking into sustainable packaging in the coming future! In this field, technology is advancing to provide primary packaging material that is not only recyclable, but also maintains the freshness of the coffee.

Unfortunately, coffee packaging cannot be recycled due to the foil lining that is necessary to keep the coffee fresh.

However, we are looking into sustainable packaging in the coming future! In this field, technology is advancing to provide primary packaging material that is not only recyclable, but also maintains the freshness of the coffee.

Once opened, we recommend storing the coffee in an air-tight container in a cool, dry, dark location.

We do not recommend storing your coffee in the fridge or freezer as extreme temperature fluctuation can alter the state and taste of the coffee.

Your satisfaction is of the utmost importance to us.

If you received an incorrect or damaged order, please contact our friendly customer service team within 7 business days of receipt for a refund or exchange.

Any refunds will be credited to your original method of payment. Postage costs are non-refundable. 

Please note for food safety reasons, we do not accept exchanges or refunds for change of mind.

To speak to our Customer Service team, call us on (03) 9474 5555 (9am-5pm AEST weekdays) or email shop@montecoffee.com.au

The capsule comprises of a lid, base, a capsule body and coffee.

The packaging comprises a retail box containing 10 single capsules and a shelf display and shipping carton which contains 6 retail boxes.

Yes. Aluminium can be removed from capsule (lid and base) and repurposed via scrap metal collection agencies;
Locate your nearest scrap metal collection in your state for more information.

https://recyclingnearyou.com.au/coffee-capsules/

Aluminium represents approximately 2% of the total capsule.

Capsule body is made from polypropylene (recycle #5). It is 100% recyclable. It can be disposed of in kerbside council recyclable rubbish. Polypropylene plastic is tough and lightweight; it has excellent heat-resistance qualities.

Coffee is 100% Australian Certified Organic and sourced under FAIRTRADE ANZ regulations. 100% can be disposed of green waste. (PS it’s great for the garden!)

The retail pack containing ten capsules is made from 100% recyclable fibre board.

Fairtrade advocates for better working and living conditions and improved terms of trade for farmers in developing countries. Fairtrade farmers receive a guaranteed minimum price for their harvest and an additional premium to invest in their community for health and education.

Click here to learn more about fair and ethical trade.